
Once a session has begun, you will be able to end it at any time.į. Session traffic is fully encrypted to protect your system's data. To do so, please click on the link below and follow the online instructions.īomgar enables a support representative to view your screen in order to assist you. $owner_name would like to start a support session with you.

( Note: As a placeholder, you can use Priority - change value to – High)ĩ. Similar to step 7, define the next items required with Define Ticket Rule, setting Priority and the Value, and select Done. ( Note: As a placeholder, you can use Approval - contains – Approved)Ĩ. Define any criteria to create a dummy, or temporary Ticket Rule (which will later be changed in the SQL query) and select Next. From here, select Customize from the Custom Ticket Rules section. Once your changes are saved, you will be directed back to the Service Desk > Configuration page. ( Note: The CUSTOM_#’s should correspond)Ħ. Once you save the custom field scroll down on the same page, change the Field Type of the custom field to Single Select, and change the Select Values option to Send Request. You will need this information in the future)ĥ. Set permissions to Owners Only - Hidden from Users.

Choose the appropriate CUSTOM_# that is available in your environment. Scroll down to the Ticket Layout section, configure a custom field and label the new field, Bomgar Session. This will allow you to add the Bomgar Session Request field to the Ticket Form.Ĥ. Select your Service Desk queue by clicking on the name (e.g. Bomgar|KACE Integration 101 Service Desk > Configuration, select Queues from the listed options.Ģ.
